Privacy Policy

This Privacy Notice for Kunj Care ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services").
This includes when you visit our website, engage with our mental health services, or interact with us through any official channel, including email, phone, or events.
At Kunj Care, we understand that mental health challenges can arise unexpectedly. Our approach is compassionate, evidence-based, and built on trust. Protecting your privacy is a core part of that commitment.
By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, we request that you do not use our Services.
For any questions or concerns, you may contact us at simrankoul@kunjcare.com

1. Definitions

Client or User refers to any individual who accesses or uses Kunj Care services through any platform.
Personal Data refers to any information that identifies or can reasonably identify an individual, including name, contact details, age, or demographic information.
Sensitive Personal Data refers to information related to mental or physical health, medical history, psychological assessments, therapy notes, or any details shared during consultations.
Service Providers or Third Parties refers to entities that support service delivery, including payment processors, technology partners, or professional consultants, bound by confidentiality obligations.
Booking or Appointment refers to any scheduled consultation between a client and Kunj Care.
Grievance refers to any concern or complaint regarding the handling or security of personal data.

2. Scope of This Policy

This Privacy Policy applies to all individuals who interact with Kunj Care through any official platform, including website, phone, email, messaging applications, or in-person consultations.

3. Information We Collect

We collect only the information necessary to provide safe, effective, and personalized mental health support.
Personal details such as name, phone number, email address, age, and contact preferences.
Sensitive health information including emotional concerns, personal experiences, medical background, and other details voluntarily shared during consultations.
Payment information processed through secure third-party systems. Kunj Care does not store full financial details such as card numbers.
Technical data such as device type, IP address, and browsing activity to improve functionality and user experience.

4. Purpose of Data Processing

Your information is used carefully and only where necessary. This includes providing therapy and counseling services, scheduling and managing appointments, communicating updates and reminders, improving service quality, processing payments, ensuring platform security, and complying with legal obligations.

5. Confidentiality Commitment

Confidentiality is a core principle at Kunj Care. All personal and sensitive information is handled with strict privacy.
Limited disclosure may occur only when required by law, when there is a serious concern for safety, or when professional consultation is necessary to improve service quality without revealing identity wherever possible.

6. Sharing of Information

Kunj Care does not sell or commercially exploit your data.
Information may be shared only with qualified professionals involved in service delivery, trusted service providers supporting operations, or authorities when legally required.
In case of business transfers such as mergers or acquisitions, information may be shared as part of the process with appropriate safeguards in place.

7. Data Protection and Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or loss.
While we maintain strong safeguards, no system can be completely secure, and transmission of information is at your own risk.

8. Data Retention

Your information is retained only for as long as necessary to deliver services, maintain records as per professional standards, and comply with legal requirements.
Once no longer required, data is securely deleted or anonymized.

9. Your Rights

You may request access to your personal information, correction of inaccuracies, deletion where applicable, and withdrawal of consent for future processing.
Requests can be made through our official contact details.

10. External Platforms

If you interact with Kunj Care through third-party platforms, their privacy policies may also apply.

11. Minors

Kunj Care services are intended for adults. Individuals under 18 may access services only with parental or guardian consent.

12. Grievance Redressal Mechanism

Grievance Officer: Simran Koul
Email: simrankoul@kunjcare.com
Complaints will be acknowledged within 48 hours and resolved within 15 working days.

13. Consent

By using Kunj Care services, you provide consent for the collection, storage, and processing of your personal and sensitive information as described in this Privacy Policy.

14. Updates to This Policy

This Privacy Policy may be updated from time to time. The updated version will include a revised date.